Shipping policy
Shipping and Delivery
We deliver within the Czech Republic and to the member states of the European Union. Shipping costs are shown at checkout before you place your order.
Delivery rates
| Destination | Service | Price |
|---|---|---|
| Czech Republic | Standard delivery (3–7 business days) | 590 Kč |
| Czech Republic | Standard delivery on orders from 20 000 Kč | free |
| European Union | Standard delivery (5–12 business days) | 2 490 Kč |
Where we deliver
We ship within the Czech Republic and the European Union only. We do not ship outside the EU. If we cannot deliver to your address we will contact you and refund your payment in full.
Dispatch and delivery times
Orders are dispatched within 1–3 business days of payment. Delivery then takes 2–5 business days within the Czech Republic and 5–10 business days elsewhere in the European Union. Stated times are estimates based on carrier information and are not binding delivery dates unless expressly agreed in writing.
Bulky and heavy items
Racking bays, cantilever arms, steel shelving and workbenches ship palletised and cannot be sent as ordinary parcels; small accessories and bin kits ship as parcels. For these items we agree the carrier, the delivery date and the final freight cost with you by email or phone before the order is dispatched. If the freight cost differs from the rate charged at checkout, you may cancel and receive a full refund. Delivery is to the kerbside; please ensure the address is accessible to a lorry.
Assembly and anchoring
Goods are delivered flat-packed or palletised with the manufacturer's instructions. Assembly and anchoring are the customer's responsibility — we do not provide installation. Pallet racking must be erected on a sound, level concrete floor, anchored as the instructions require, and fitted with the supplied load notices; if in doubt, have assembly done by an experienced racking installer. Check floor condition, clear height and aisle widths before you order.
Access and unloading
Palletised goods are delivered kerbside by lorry. Please make sure the address is accessible to a lorry and that help or a forklift is available — the carrier does not carry goods inside. Tell us in advance about ramps, gates or limited access so we can plan the delivery with you.
Tracking
You receive a tracking link by email as soon as your order ships.
Damaged or incomplete deliveries
If a parcel arrives visibly damaged, note it with the carrier where possible, keep the packaging and contact us as soon as you can so we can claim against the carrier. Your statutory rights from defective performance (24 months) remain unaffected.
Costs of returning goods
See our Returns and Refunds policy.
Contact
QORVANIX — operated by Pascal Lassi, sole trader (OSVČ), Czech Republic
Srázná 1386/9, 586 01 Jihlava, Czech Republic
Email: [email protected]
Phone: +420 774 776 550
Support hours: Monday to Friday, 9:00–17:00 (CET).